How can we help you?

No. When you switch electricity or gas, we confirm the contract directly with the provider. As soon as the contract is confirmed and the cancellation period has ended, your bonus is released automatically. You only need to enter your IBAN once in the customer portal. There is no bonus for insurance (§ 48b VAG).

When you switch electricity or gas: as soon as the provider has confirmed the contract and the cancellation period has ended, your bonus shows as “Confirmed & payable” in the customer portal. We then transfer it to your account within 14 days. The length of the cancellation period depends on the provider – you can see the exact date in the customer portal.

As soon as our partner's experts have found suitable quotes for you, we send you a link – via WhatsApp, email or both, as you chose in the form. In the customer portal you compare up to 3 quotes with your savings, choose one and sign digitally right away: with your finger, a pen, the mouse or a photo of your signature. You receive the signed document immediately as a PDF.

So that later all you have to do is sign. The new provider needs your bank details for the contract (SEPA direct debit). Nothing is debited until you have signed an offer and the contract is concluded – nothing happens before then. When you switch electricity or gas, we also pay your bonus into the same account.

With a few clicks in the customer portal under “Contracts & mandate”: every contract has a “Cancel contract” button. Choose the reason (the most common one is already selected), “Cancel now” – done. You immediately get a confirmation with date and time, by email and via WhatsApp if you wish, plus the cancellation letter as a PDF. You end our support mandate there in the same way – at any time and without notice. Without a customer account, use “Cancel contracts here” at the bottom of every page.

Yes, of course. Via “Book an appointment” at the top of the page you choose a free slot in the calendar – by phone, video call (Google Meet or Zoom) or WhatsApp call. The conversation takes about 30 minutes and is free and without obligation. The confirmation with a calendar entry arrives immediately by email. If the time doesn't suit you after all, simply reply to the email. Please note: consultations take place in German or Arabic.

No, that's optional. If you upload your current policy or last bill as a photo or PDF, you save time: our partner's experts take all the relevant data straight from your document and need to ask fewer questions.

Nothing – 100 % free and with no hidden commitment. The check is non-binding. We are paid by the provider or the licensed experts when a new contract is concluded. When you switch electricity or gas, we pass part of this on to you as a bonus; for insurance there is no bonus and no cashback (§ 48b VAG). If you grant the voluntary support mandate, the licensed insurance experts also receive an ongoing commission from the insurers for looking after your contracts (portfolio commission) – this costs you nothing either.

No. The German Insurance Supervision Act (§ 48b VAG) generally prohibits passing commissions on to insurance customers or granting them special benefits. That's why we offer neither a bonus nor cashback for insurance – you get the right cover at a fair premium. There is only a bonus when you switch electricity or gas (up to €50 per contract).

We are a referrer and do not broker insurance ourselves. We pass your request on – only with your consent – to licensed insurance experts. They advise you and make you an offer. You'll find who they are in the legal notice.

We only use your details to process your request and – when you switch electricity or gas – to pay out your bonus. We only pass them on to licensed experts or the provider if you consent in the form. All details are in our privacy policy.

For example car insurance, private health insurance, personal liability, home contents, legal expenses, buildings, occupational disability and dental insurance. If you have no health insurance, choose “Without health insurance”. Enter other insurance under “Other insurance”.

No, that's optional. With your policy, though, our partner's experts can compare your current cover more precisely and make you a suitable offer faster.

Many policies run for one year and renew automatically; they are usually cancelled with three months' notice before expiry. For car insurance, 30 November is an important deadline. Premium increases often come with a special right of cancellation. Our partner's experts check this for you.

It's on your last annual bill, usually on the first or second page under “consumption” (Verbrauch). If you don't have it to hand, simply choose your household size or living space in the form – we'll calculate with a guide value.

No. Your supply continues without interruption. The new provider usually cancels your old contract and handles the registration.

Cashback is your saving that comes straight from the cheaper tariff: you simply pay less for electricity or gas – it is not paid out. The bonus comes on top, from us: we pay it from our own brokerage commission and transfer it to your account after the cancellation period – up to €50 per new electricity or gas contract.

Currently up to €50 per electricity contract and up to €50 per gas contract. You'll see the exact amount in the quote and later in the customer portal.

The initial term may be no longer than 24 months. After that you can cancel at any time with one month's notice (§ 56 TKG). Providers must also offer a contract with a term of no more than 12 months.

Hardly: when you switch provider, your connection may be interrupted for one working day at most (§ 59 TKG). You can keep your phone number. It's best to cancel the old contract only once the new connection is confirmed – we'll help you with that.

If your provider can supply your new home, the contract moves with you. If it can't, you may cancel with one month's notice (§ 60 TKG). Simply choose “Moving” in the form – we'll check what is available at your new address.

If the speed is significantly lower, you may pay less or terminate the contract early (§ 57 TKG). You prove this with the free broadband measurement tool of the Federal Network Agency (Bundesnetzagentur): 30 measurements on three different days, via LAN cable directly at the router.

Nothing. The request is free of charge and without obligation. Our partner's experts check which technology is available at your address and send suitable offers to your customer portal. Whether you switch is up to you.

No. With your consent we put you in touch with a licensed estate agent. They advise you, look for suitable properties or market your property. You'll find who that is in the legal notice.

Your request with us is free and non-binding. Whether an agent's commission applies when buying or selling is discussed openly with you by the agent in advance. For flats and single-family houses, buyers pay at most half of the commission.

Yes. We support you personally in German or Arabic – from the first conversation to the appointment with the agent. The agent provides the professional advice.

We store your details to process your request and only pass them on to the agent with your consent. Details are in the privacy policy.

We don't grant loans ourselves. With your consent we pass your request on to our partner PFS. They look for suitable offers and advise you. You'll find who they are in the legal notice.

Interest rates depend on your personal situation, the property and the day. You'll get a reputable offer with all costs from the financing experts – after a personal conversation and in writing before any agreement.

Not by us. Your request is not a loan application – in the form we only ask for your own assessment. Whether and when a bank later obtains a credit report is discussed with you in advance by the financing experts.

It varies from bank to bank. It's often recommended to pay at least the additional purchase costs (e.g. property transfer tax and notary) from your own funds. But a conversation is worthwhile even with little equity.

No, the request is free and non-binding. The financing experts tell you the costs of a loan (interest and fees) before any agreement.